As a Kent Integrated Care Alliance member, you’re entitled to preferential rates on Citation’s services, including their CQC Pro platform.Available at the touch of a button, whenever the CQC call, CQC Pro gives you back the power to create a truly outstanding care service. The platform provides real-time indicators of what you’re doing well and what you need to improve.With everything from automated prompts and actionable guidance, to securely storing documents and regular reports, it’s been built by ex-inspectors and care specialists and designed to complement the comprehensive services Citation offers care providers.CQC Pro: what you get as a KiCA memberAs a CQC Pro Citation client, you can get complete access to the online platform to:
CQC Pro’s survey functionThe survey function of CQC Pro allows you to obtain a ‘temperature check’ of what people think of your survey.Key questions to consider in relation to this:
Consistently high levels of engagement with staff and people who use the service and continuous improvement as a result of their views are characteristics of an outstanding service. There are template surveys available on CQC Pro for people who use the service, their families and staff. If you would like support in tailoring the surveys, Citation can offer this.The surveys can be emailed to respondents or printed out and input manually for those without an email address. They also provide ample space for comments, so you can see at a glance once the results come in whether any improvements are needed.The results may indicate areas of improvement but may also provide solid evidence of the great care and support you provide.Don’t just take our word for it: what our customers say“Moving to Citation was a big player in us managing to achieve such a dramatic growth back to ‘good’ across the board. I don’t think we’d have achieved it as quick without Citation."In July 2017, a CQC inspection indicated that they required improvement in five areas and were in breach of 4 regulations. Having teamed up with Citation in May 2018, they had another CQC inspection in October 2018 – and were now found to be good in all areas and in breach of no regulationsClick here to hear what here what they had to say about working with Citation.Interested in booking a free demonstration?To book a free consultation or find out more, click here or call 0345 844 1111. Quote ‘Kent Integrated Care Alliance’ to make sure you receive your member benefit discount.